If you are dissatisfied with your purchase please contact us at artemisandivy@gmail.com within 14 days of receiving your order and we will do our best to help you. 

Please keep in mind that all crystals are unique and come in different patterns and tones. All are beautiful in their own perfect way. Trust that the stone has come to you for a purpose. We do not consider unusual markings in the crystals as "defects" and will not accept returns for this reason. Please also keep in mind that we are not required to provide a refund or replacement if you change your mind. Items sent back to us without contacting us first will not be accepted. 

If you decide to cancel all or part of your order before it is shipped you will incur a 10% cancellation fee. Any loyalty points earned on items refunded will also be deducted from your rewards account. 

Please note that returns will be at your own cost of shipping.

Faulty Item:
If an item you have received is found to be faulty, please contact us within 14 days and we will inform you if your return has been accepted. We will send you instructions on how and where to send your package. Please note that returns will be at your own cost of shipping. Your item must be in the same condition that you received it and returned in a safe and secure manner. Upon receiving the item, we will process your return excluding any shipping costs.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.