FAQ

How long will my order take to arrive?

We ship using Sendle and Australia Post. Here are their delivery estimate times:

 

Domestic Standard Post (METRO AREAS): 3-6 business days

Domestic Standard Post (OTHER AREAS): up to 7 business days

Domestic Express Post (METRO AREAS): 1-2 business day

Domestic Express Post (OTHER AREAS): up to 3 business day

International Standard Post: 6-20 business days (Depending on your shipping choice at the checkout)


Please allow up to 3 business days for order processing and dispatch.

 

Please keep in mind that shipping services may experience delays due to COVID-19. Please also make allowances for extenuating circumstances and peak periods such a Christmas.

Where do you ship to?

We ship our treasures worldwide!


Please contact us if you cannot see your shipping country at the checkout.


We offer FREE AUSTRALIA-WIDE SHIPPING on all orders over $100.

Where are you located?

We are small family run business located in Bondi Beach, Sydney. Are store is online only, but we offer FREE AUSTRALIA-WIDE SHIPPING on orders over $80.

How do I pick a crystal?

The rule of thumb with crystals is to trust your intuition. Whichever crystals you are drawn to mysteriously always seem to be the ones that you need. We strongly believe the crystal chooses you, not the other way around. Read the meaning of the crystals that catch your eye - the product description explains its metaphysical properties. Our Crystal Guide has further information on each crystal to make it easier for you to determine if it is the right stone for you or your loved one.


Our blog, Alchemic Reverie, is also be great source of information, covering topics including Crystal Uses, Rituals, Divination and the Esoteric. Please don't hesitate to contact us if you like to need further assistance.

Where do you source from?

At Artemis+Ivy, we are dedicated to finding the highest quality pieces from ethical and sustainable suppliers. We mostly work directly with small family run mines and businesses, and support local communities all around the world. This way we can ensure ethical, fair working and pay conditions and sustainable processes with minimal environmental impacts on our beautiful Earth. Countries we source from include Brazil, Nepal, Russia, Ecuador and the USA. Each one of our pieces is unique and one of a kind, so if you are drawn to something, be sure to order it before it's gone!

Do you use sustainable packaging?

Yes! We are committed to doing all we can to minimise our impact on our precious planet. We do our very best to use only eco-friendly, bio-degradable packaging. We protect our pieces with tissue paper and wood wool, and we use jute thread, paper boxes and compostable satchels made from corn. We welcome any suggestions or feedback on how we can improve! 

Can I make a custom Gift Box order?

Definitely! Please contact us at artemisandivy@gmail.com to arrange and quote a custom Gift Box. We can include any item this is listed on our online store.

Can you source a particular crystal for me?

If you are looking for a crystal that is not offered on artemisandivy.com, please contact us! We will do our best to find what you are after.