We ship our orders using Sendle and Australia Post, depending on your location and chosen shipping speed. We ship Standard Metro deliveries using Sendle. All PO Box, Parcel Locker, Remote location and Express Shipping is sent via Australia Post.
Our order processing time is up to 3 business days and shipping time is according to the following timeframes:
Standard Domestic Shipping: 3-6 business days
Express Domestic Shipping: 1-2 business days
Standard International Shipping: 6-20 business days (Depending on your shipping choice at the checkout)
Please keep in mind that shipping times may be delayed due to COVID-19, particularly in Victoria.
In the unlikely scenario that your parcel goes missing after it has been delivered, you will need to contact Australia Post or Sendle directly. We are here to help if a parcel goes missing in transit and will do everything in our power to help find your parcel.
Please note that if your parcel is returned to us due to incorrect/incomplete address or failure to pick up from your local post office within their time, we will contact you to organise to ship your item again at an addition cost to you. No refunds will be provided for any shipping costs.
🎄 CHRISTMAS 2020 SHIPPING CUT-OFFS 🎄
As advised by our shipping partners, the following dates are the final days to place orders to arrive in time for Christmas this year. They are much earlier than previous years, so best to be prepared!
Standard (Sydney Metro) Shipping: Wednesday 16 December 2020
Standard (All Other States) Shipping: Thursday 10 December 2020
Express Domestic Shipping: Thursday 17 December
INTERNATIONAL (Standard Shipping Only)
New Zealand: Sunday 13 December 2020
United Kingdom: Wednesday 9 December 2020
Canada: Monday 23 November 2020
Rest of the World: Monday 30 November 2020