Our crystals are 100% natural and genuine. Each crystal is unique and may differ slightly in colour, shape, size or pattern.
We are passionate about who and where our pieces come from. Everything is energy after all. We choose to only source from high-quality approved suppliers with ethical and sustainable practices that align with Fair Trade standards.
We place great importance on quality relationships with trusted suppliers and are committed to supporting businesses that give back to their communities.
Our order processing is up to 4 business days and shipping time is according to the following timeframes:
Standard Domestic Shipping: 3-6 business days
Express Domestic Shipping: 1-2 business days
Standard International Shipping: 6-20 business days (Depending on your shipping choice at the checkout)
Please keep in mind that shipping times may be delayed due to COVID-19. We thank you for your patience and understanding.
RETURNS + EXCHANGES
Returns due to change of mind will be issued with a store credit. Please note that returns will be at your own cost of shipping. We do not offer exchanges, however, you are welcome to return the items following the steps outlined on the Returns page and we will email you a store credit.
DAMAGES + ISSUES
In the unlikely event that an item arrives damaged, please contact us within 14 days so that we can evaluate the issue and make it right. We will provide a replacement of the same or similar item.
For more information on Shipping + Returns, click here.
Artemis+Ivy is committed to minimising its impact on our precious planet. We do our very best to only use eco-friendly, bio-degradable packaging.
All plastic is substituted with natural packaging including wood wool, tissue paper, jute thread, paper boxes, and compostable satchels made from corn. We are always looking for ways to improve and welcome any suggestions!